Frequently Asked Questions
Q. How do I get email flyer prices applied to my website order?
A. Order from the website, and ask your sales representative to apply the correct sales price in the comments section prior to submitting the order.
Q. When an item is listed as allocated, does that mean that it is in stock?
A. Allocated means that the item is currently reserved, or allocated, to our sales representatives.
Q. What is the minimum order requirement for *free shipping?
A. Once an individual order reaches $500, if your account is in good standing, standard shipping is free, no matter how large the order. Please note handguns must be moved to a separate order as they must ship 2nd Day Air to most locations unless shipped by Common Carrier or truck (LTL/Freight).
*Shipped product per the invoice must exceed $500, and the invoice must be paid on time to qualify for free shipping. Expedited, special delivery, certain back orders, etc. do not qualify for free shipping. Handguns may require 2nd Day shipping and are invoiced separately from long guns. Handgun invoices must exceed $500 and be paid on time in order to qualify for free shipping.
Q. Why are the items I put in my cart not showing out of stock?
A. Putting items in your cart does not remove them from inventory. It is best to submit the order to retain the items you wish to purchase.
Q. How do I check the status of my online order?
A. To check the status of your order, log in to your account, go to the "My Account" menu in the upper right corner, click on "My Account" in the dropdown, and select "View Open Orders" from left side menu. Enter a start date, end date, and then click "Refresh." If the order indicates that it shipped on the same day you are checking on it, please wait until the next day to view the tracking information.
Q. How do I track my online order?
A. To track your order, log in to your account, go to the "My Account" menu in the upper right corner, click on "My Account" in the dropdown, and select "View Open Orders" from the left side menu. If you click the "Refresh" button without specifying any search criteria, your most recent orders will be listed along with their current status - "Pending," "Ready for Pick Slip," or "Shipped." Orders showing an "Invoice Printed" status will provide a tracking number on their Order Detail screen. If the order indicates that it shipped on the same day you are checking on it, please wait until the next day to view tracking information.
Q. My order is being shipped COD (Collect on Delivery). How can I find the total amount due to have our payment ready before the order arrives?
A. Contact your sales representative.
Q. How can I view or re-print an invoice?
A. Log in to your account, go to the "My Account" menu in the upper right corner, click on "My Account" in the dropdown, and then select "View Open Invoices." Find the invoice you want to view or print, click on the invoice number, and then click one of the export options - CSV, PDF, or Excel.
Q. How do I pay for orders?
A. Default terms for new customers are COD Certified Funds. For all other terms including ACH and COD Customer Check, we need a completed credit application.
Customers with credit terms wanting to mail a payment should mail them to:
Bill Hicks & Co., Ltd.
15155 23rd Avenue North
Plymouth, MN 55447
Credit customers can also arrange to pay by ACH. We do need remittance detail emailed or phoned in either to your sales representative, our AR clerk, or the credit manager. A blanket ACH form is in the forms area of our website and only needs to be completed once unless you change banks. Customers wishing to initiate their own ACH to us, will need to contact our credit manager for our bank information. We need proper remittance advice communicated to us directly by you (remittance advice connected to your ACH to us generally is lost between banks). We also take VISA, Mastercard, and Discover credit cards subject to loss of 4% discount. If you want to use your credit card for your order, you will need to contact your sales representative and give him the credit card information over the phone for each order.
Q. Is an FFL (Federal Firearms License) required to do business with Bill Hicks & Co., Ltd.?
A. Firearms cannot by law and will not be sold to anyone not having a Federal Firearms License. If you do not have a Federal Firearms License, you may do business with us for all other products excluding firearms.
Q. What do I need to submit in order to do business with Bill Hicks & Co., Ltd.?
A. We will need a SIGNED copy of your FFL (if applicable), a business license, or state tax ID, and if you are in TN, GA, AL, NC, KY, or SC, we will need a blanket certificate as well. Pictures of your place of business are also needed, including interior, exterior, and signage of your business. See "Become a Dealer" for an application.
Q. How do you ship orders?
A. We ship using UPS, FedEx, USPS, Spee-Dee, and LTL/Freight.
Q. How does Bill Hicks & Co., Ltd. ship firearms?
A. We ship long guns ground, but handguns must go 2nd-day air to most locations.
Q. Can long guns and handguns ship together?
A. Our route truck will allow handguns and long guns to ship together (LTL/Freight).